Learning Programme: Part 4
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The journey doesn’t stop when the system goes live - this is when the real work begins. Adoption often stalls because of competing priorities, inconsistent training, or unclear ownership.
In this session, we’ll share the patterns we see most post–go-live: why systems aren’t used as intended, how HyperCare can either stabilise or stall momentum, and what happens when backlogs grow without clear ownership.
We’ll look at moving from launch to sustained use, turning early challenges into a structured roadmap for continuous improvement and measurable impact.
Leaders including heads of digital, operational directors, and digital leads responsible for ensuring that systems, processes, and ways of working are adopted successfully and deliver real outcomes.
